Complaint (QM 15)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/15
Title	:	Complaint
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

The policy of the laboratory is to resolve the complaints received from customers and other parties up to their satisfaction at the earliest.

The complaints are resolved as per procedure SOP . TM is responsible for resolving the complaints. Records of complaints received, investigations carried out, corrective actions taken and time taken to resolve the complaints are maintained as per SOP . After resolving the complaint, the information is given to customer by letter.