Service to Customer (QM 14)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/14
Title	:	Service to Customer
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

4.7.1       The laboratory management is maintaining contacts with the customer for serving them in time and with utmost cooperation. The laboratory is allowing representatives of customer like inspection agencies and in selective cases the customer themselves reasonable access to monitor the laboratory’s performance in relation to work performed and the laboratory maintains confidentiality related to other customer’s work. The laboratory, on request, from customer dispatches test items, after completion of tests on chargeable basis. The laboratory may guide the customer in technical matter regarding tests and test result. Any delay in testing and or major deviation is communicated to the customer.

4.7.2       Feed back information both positive and negative from regular customer is always valued by the laboratory and obtains the same as per SOP The feed back is used and analyzed to improve the management system, testing and calibration activities and customer service.