Control of nonconforming testing and or calibration work (QM 16)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/16
Title	:	Control of nonconforming testing and or calibration work
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

4.9.1       The policy of laboratory is to identify any of their testing or related activity not according to procedure or not as per the agreed requirements of customer. The procedure SOP has been documented and implemented to ensure that

a)     QAM is responsible in consultation with TM.

b)    the TM is responsible and is authorized to identify nonconforming work and actions initiated when nonconforming work is identified;

c)     the significance and severe-ness of nonconforming work is evaluated and corrective action is promptly initiated;

d)    as based on information like customer complaint, quality control, calibration of equipment, checking of consumables used, logbook comments by testing personnel / supervisor, verification of test / calibration results, internal / external audit reports and management review.

e)     the customer is informed, the test / calibration reports are called back if sent.

f)     TM has been made responsible for the proposed corrective action that is to be undertaken and resumption of work.

4.9.2       If felt that the nonconformities may recur again, or that there is doubt about the compliance of laboratory’s operations with its own policy and procedure, corrective action procedure Quality Process SOP is initiated.