Reporting and Results (QM 32)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/32
Title	:	Reporting and Results
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

5.10.1    The laboratory reports the results of series of tests carried out accurately, clearly, objectively and without ambiguity. The laboratory is following specific instruction, if any, given in test method. The laboratory does not issue calibration certificate for in-house calibration but keeps record.

The laboratory is using well-designed format to report each type of tests / calibration carried out and need of the customer and necessary for the interpretation of the results and all information required by the method used. The information is as given in clause 5.10.2 and 5.10.3 or 5.10.4 of ISO/IEC 17025: 2008. In case of a written agreement with customer, the calibration result is reported in a simplified way. Information not reported to the customer shall be readily available in the record of laboratory.

5.10.2    Test reports and calibration certificate

Each test report and calibration certificate is documented to include the information contained in sub-clauses (a) to (k) of ISO/IEC 17025: 2008.

5.10.3    Test reports

5.10.3.1   In addition to the requirements given in 5.10.2, test reports where necessary may include the following:

a)     Deviation from, addition to or exclusion from test method and information on environmental condition;

b)    Where relevant, a statement of compliance / non-compliance with specification or requirements;

c)     When required by the customer, a statement on estimated uncertainty or when uncertainty affects compliance;

d)    Where appropriate and needed, opinions and interpretation;

e)     Additional information, which may be required by specific methods or customers or group of customers.

5.10.3.2     As the laboratory is not carrying out sampling, this clause is not applicable.

5.10.4        Calibration certificate

5.10.4.1     In addition to the requirements listed in 5.10.2 calibration certificate includes the following for interpretation of calibration results :

a)     The environmental condition which has a significant effect on result, under which the calibration is made;

b)    Uncertainty of measurement and / or a statement of compliance with an identified metrological specification or clauses there of;

c)     Evidence that the measurements are traceable.

5.10.4.2     The calibration certificate relates only to quantities and results of functional tests. The statement of compliance with a specification is not made in the certificate.

5.10.4.3 Results of adjusted or repaired instruments for calibration before and after adjustment or repair, if available are reported to the customer.

5.10.4.4   The calibration certificate or calibration label does not contain any recommendation on the calibration interval except where this has been agreed with the customer.

5.10.5    Opinions and interpretation

Where relevant, a statement of compliance / non-compliance with specification or requirements.

5.10.6    Testing and calibration results obtained from sub-contractor.

5.10.6.1     Tests carried out by sub-contractor

The laboratory does not send test / calibration items to sub-contractor.

5.10.7    Electronic transmission of result

When laboratory transmits test results by telephone, fax this is followed by post for confirmation. Results on phone will be given after confirming the identity of the customer by asking receipt number.

5.10.8    Format of reports

The laboratory uses well designed format department to report each type of tests / calibration carried out. The format is to minimize misuse or misunderstanding to the extent possible.

5.10.9    Amendments to test reports

When any amendment for editorial / typing mistake is carried out, it is in the form of a letter mentioning the test report / calibration certification. When amendments are for change of tests / calibration results, a fresh report is issued with a mention of previous test report. Such amendments are ensured to meet the requirements of ISO/IEC 17025: 2008.