QUALITY MANUAL (ISO/IEC 17025 : 2008)
Document
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XXX/QM/09
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Title
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Quality Management System
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Reference
ISO Clause
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4.2.1
The laboratory has established,
implemented and been maintaining a management system. The laboratory has
documented its policies, systems, programmes, procedures and instructions
necessary to assure quality of test results. The system documentation has been
communicated to understand by, available to and implemented by TM, DTM, QAM and
testing personnel.
4.2.2
Quality Policy
THE QUALITY POLICY OF ORGANIZATION IS TO ENSURE RELIABILITY, CONSISTENCY
AND TRACEABILITY OF RESULTS OF TESTING/CALIBRATION BY USING TEST METHODS AS PER
NATIONAL/INTERNATIONAL STANDARDS AND TO ENSURE TOTAL CUSTOMER SATISFACTION BY
PROVIDING TIMELY AND ACCURATE TEST/CALIBRATION RESULTS THROUGH USE OF
CALIBRATED EQUIPMENTS, CERTIFIED REFERENCE MATERIALS AND TRAINED PERSONNEL AND
GOOD LABORATORY PRACTICES. ALL PERSONNEL CONCERNED WITH TESTING ACTIVITIES
WITHIN THE LABORATORY FAMILIARIZE THEMSELVES WITH THE QUALITY DOCUMENTATION AND
IMPLEMENT THE POLICIES AND PROCEDURES IN THEIR WORK. WE SHALL STRIVE CONSTANTLY
TO ACHIEVE LEADERSHIP STATUS IN THE MARKET BY CONTINUAL IMPROVEMENT THROUGH NEW
DEVELOPMENTS IN QUALITY OF SERVICES. THE LAB IS COMMITTED TO COMPLY WITH ISO/IEC
17025: 2008 AND TO CONTINUALY IMPROVE THE EFFECTIVENESS OF THE MANAGEMENT
SYSTEM.
Place : Chairman
& Managing Director
Dissemination of
quality policy
The quality policy is issued by the Chairman & Managing director
to all the employees. The quality policy is displayed at the various locations
of the company and offers to serve as a frequent reminder of the elements of
the quality policy. The Quality objectives are also displayed at different
location of the company to ensure that they implement the same into day to day
activities.
Department heads discuss the quality policy, objectives and responsibilities
with their subordinates to ensure that they understand the quality policy &
objectives and implement the same into their day-to-day activities.
Quality Objectives
The purpose of management system related to quality improvement for
the different activities towards achieving customer satisfaction is to
continually improve measurable objectives which are as follows:
1)
To reduce time for preparing
test reports;
2)
To reduce down-time for testing
equipments;
3)
To procure essential
consumables at the shortest time;
4)
To provide more awareness
training of management system to its employees and the testing personnel.
The review of the objectives is done in MRM on the basis of the
feedback information from the customers .
4.2.3 Management
Commitment
I, as Chairman & Managing Director, assume full responsibility
and accountability towards successful implementation of the Quality Manual,
meeting the requirements of ISO/IEC 17025: 2008 and to continually improving
its effectiveness of the management system. All managerial and technical
personnel are made aware of the quality documentation and they implement the
policies and procedures in their work.
Chairman & Managing Director
CMD and RD/TM are committed to the development and implementation of
the management system and to continually improving its effectiveness and as evidence
record the interactions with the personnel of laboratory.
4.2.4
CMD and TM communicate with the
lab personnel the importance of meeting customer requirements as well as statutory
and regulatory requirements, during their training programme and monthly
meeting.
4.2.5
Structure of Management System
The quality manual makes reference to the supportive procedures
including technical procedure. The structure of documentation used in this
management system is:
Level
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Document
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Purpose
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Level
– I
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Quality Manual (QM)
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describing policies, authorities &
responsibilities
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Level
– II
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Quality Procedures (QP)
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describing procedures to be followed for
carrying out different activities
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Level
– III
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Work Instructions (WI)
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to carry out technical activities
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Level
– IV
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Quality Formats (QF)
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for recording data
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4.2.6
The roles and responsibilities
of TM and QAM including their responsibility for ensuring compliance with this
international standard have been defined and given in Document ID quality
manual.
4.2.7
CMD and TM ensures in the
monthly interaction with the personnel of the laboratory maintaining integrity
of the management system when changes in management system are planned and
implemented.
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