Corrective Action (QM 18)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/18
Title	:	Corrective Action
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

4.11.1    General

The policy of the laboratory is to initiate corrective action promptly. TM is to undertake corrective action whenever any nonconforming work or departure from policies and procedures in the management system or nonconformities in technical operation is identified. Quality Process is followed.

4.11.2    Cause analysis

For corrective action, the laboratory is carrying out root cause analysis to the problem(s). Quality Process is followed.

4.11.3    Selection and implementation of corrective action

The laboratory is identifying the appropriate corrective action(s). It selects and implements the actions, which eliminates the problem and prevents recurrence. The laboratory ensures corrective action is appropriate to the magnitude and risk of the problem. The laboratory is documenting and implementing the changes made for effecting corrective action.

4.11.4    Monitoring of corrective action

After implementation of the corrective actions the laboratory reviews the results to ensure its effectiveness.

4.11.5    Additional audit

QAM is organizing internal audit, as soon as possible, as per procedure Quality Process in the area(s) where nonconformities cast doubt on the laboratory’s compliance with its policies and procedures or noncompliance with ISO/IEC 17025: 2008.