Terms and definitions (QM 06)

QUALITY MANUAL (ISO/IEC 17025 : 2008)

Document ID	:	XXX/QM/06
Title	:	Terms and definitions
Issue No.	:		Issue Date                     :
Revision No.	:		Revision Date                :
Reference ISO Clause	:		Page                               :

The definitions of Important Terms & Abbreviations used in this Quality Manual are as follows:

TERMS	DEFINITIONS
QUALITY	Degree to which a set of inherent characteristics fulfills requirements
DOCUMENTED PROCEDURE	A written procedure which describes an activity or work operation.
RECORD	A Document which furnishes Objective Evidence of activities performed or results obtained, e.g., Test Results, Calibration Reports etc.
QUALITY POLICY	Overall Intentions & Directions of an Organization related to Quality as formally expressed by Top Management.
QUALITY OBJECTIVE	Something sought, or aimed for, related to quality.
CONTINUAL IMPROVEMENT	Recurring activity to increase the ability to fulfill requirements.
INFRASTRUCTURE	System of facilities, equipment & services needed for the operation of an organization.
PROCESS	Set of interrelated or interacting activities which transforms inputs into outputs.
MEASUREMENT PROCESS	Set of operations to determine the value of quantity.
CUSTOMER SATISFACTION	Customers perception of the degree to which the customers requirements have been fulfilled.
STANDARD OPERATING PROCEDURES (SOP’s)	These are detailed written operating instructions of how the particular Procedure is followed to achieve specific quality requirement.
FORMATS	Forms in which Test Reports, Log Sheets and other reports are generated while performing quality activities are called Quality Records.
CUSTOMER	Individual / Organization sending samples for Testing / Investigation / Calibration.
TESTING PERSONNEL	Laboratory personnel who performs testing.